Posted date: 20 June 2017
If you could predict the future.....
If you had a working crystal ball you would likely have seen the Wannacry attack coming. You may have moved to Office 365 earlier. Perhaps you would have maintained your server estate to a higher level. Maybe you would have increased your cloud skills much earlier. You probably would have had a support contract for that thing that went wrong and it’s safe to assume that British Airways would have tested their UPS more frequently - ok couldn’t resist the last one.
Today’s hybrid cloud and Microsoft dense infrastructures bring their own unique challenges. Products change quicker than ever and you’re constantly adapting to new threats, business demands and technology failures. On a daily basis the press is full of new difficulties and considerations and who can honestly say that they are completely on top of things?
No one can predict what’s going to go wrong, what may need to change and what skills may be required to meet demands. Of-course we all know that inevitably something will happen, and most likely the IT teams will be blamed for not being prepared and will be the ones left with the aftermath.
Having the resources to deal with thousands of ‘what ifs’ is not practical or cost effective. Even if you could, the chances of maintaining a nirvana state are unlikely. Assuming that building a Flux Capacitor is out of the question, how can you insure yourself against disasters and incidents, have the depth of experience needed and avoid spending a fortune?
Flexible Services with the Future in mind
Traditionally support, consultancy, services and training were all purchased separately, often leading to overspend in one area and underspend in others. Not very predictable or efficient. Logically, if you are paying for these services upfront you should be able to choose how they’re used. Ideally the services should be flexible to adapt to changing demands and skill shortages as the business evolves. They should not be rigid and exclusive to one service or another.
One Contract, Multiple Possibilities
We believe that unified contracts that offer a wide range of services, support, consultancy and training for cloud and on-premise environments will be more common place in the future. They will offer far more value and are much more likely to target real business needs. Of-course the choice of partner is key. They need to demonstrate abilities across a wide spectrum of the Microsoft Stack and have clear processes on how to manage such a flexible approach.
Great Scott, I think we're on to something……